What does Healerly do?

Healerly provides a Healer platform that allows members to locate a Healer to ask questions or request advice and/or services directly from such Healer (the “Healer Platform”).  Healerly, via the Healer Platform, enables a member to communicate directly with the Healer and pay for the services purchased by the member from such Healer.

What information do we collect from you?

By visiting and/or communicating on the Healer Platform, we may collect certain information from you, including but not limited to:

• Information you provide to us, such as:
• Personal information, such as your name and contact information.
• Surveys, transcripts and recordings of your communications with Healers, members, and us.
• Information you provide on Healerly message boards.
• Your payment information, including credit card number(s) and related billing information.
• Any personal information you choose to share through your use of the Healer Platform, such as your medical (physical and/or mental health) information, sexual orientation, etc.  Please note that if you do not wish to disclose this information, you should not do so.
• For Healers, applicable tax forms.
• Automatic information, such as:
• Web browser and usage information, including IP address, browser types, page view tallies, time spent on each page, page browsing information, operating system and type of device used.

How does Healerly collect information from you?

We collect information when you sign up to use the Healer Platform and also when you communicate with other members of the Healer Platform, including through:

• Healerly’s registration process
• Chats
• Phone calls
• Messages
• Message boards
• If you register for the Healer Platform via a third-party social media platform, we may receive information from that third-party platform about you.
• If you are referred to the Healer Platform through an affiliate or referral partner, we may receive information from such partners about you.
• If you sign up as a Healer, although Healerly is not responsible for vetting Healers, we may use a third party to confirm your credentials, including relevant licenses and certifications.

Please note that if we receive your information from third parties as mentioned above, the data you provide to such third parties is also subject to the third party’s privacy policy.

In addition, we may collect information through the following methods if you use the Healer Platform or visit Healerly’s social media pages or other pages located on third-party websites:

• Your communications with Healerly,
• Your requests for information, news and other content,
• A technical support request you submit, or
• Your participation in a Healerly promotion.

We may also collect information from our direct interactions with you, publicly available data or data provided by third-party sources, such as marketing opt-in lists.

How does Healerly use the information it collects about me?

We use the information we collect to provide and improve our services, to deliver information requested by you (for example in response to technical support requests), to deliver marketing or other materials to you (including through phone calls if you provide your telephone number), or for promotions you may enter into. We process your information if you have given your consent; if it’s necessary to perform a contract with you or to take steps at your request prior to entering into a contract; if it’s necessary to comply with legal obligations; or if it’s necessary for us or a third party to pursue a legitimate interest. Healerly may retain your information for a period of time consistent with the original purpose of collection. For example, Healerly may retain your information during the time in which you have an account to use the Services. We may also retain your information during the period of time needed for Healerly to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes, and enforce our agreements.

Does Healerly use cookies?

We may use cookies and other identification technologies for record keeping purposes and to enhance your experience on the Healer Platform. 

Cookies:

Cookies are small text files stored on a visitor’s web browser and applications. Cookies are often used to make web-browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding the use of the website.

The Healer Platform may use the following types of cookies:

• Strictly Necessary Cookies – these cookies are essential to enable you to browse the Healer Platform and use the available features.
• Performance Cookies – these cookies collect information about how you use the Healer Platform. For instance, these cookies track which pages you visit most. This data may be used to help optimize the Healer Platform and make it easier for you to navigate within them. These cookies do not collect information that identifies you; all information is aggregated and anonymous.
• Functionality Cookies – these cookies allow the Healer Platform to remember choices you make while browsing, such as geographic location and preferences such as text size and fonts. The information collected by these cookies will not personally identify you.

Other identification technologies that may be used by the Healer Platform:

• Pixel tags (also called beacons or pixels) – these are small blocks of code installed on (or called by) a web page or application, which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information.
• Software Development Kits (also called SDKs) – function like pixels and cookies, but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information.

Third-party technologies:

Healerly may use third-party service providers or work with affiliate or referral partners who are authorized to place cookies, pixel tags or similar technologies on the Healer Platform with our permission.  These technologies help us compile metrics and analytics (without collecting personally identifiable information) to help improve the Healer Platform. Third-party cookies and technologies are covered by the third party’s privacy policy. 

Your choice:

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by Healerly will not be available or will not work as effectively for you. 

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

Do Not Track

Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Healerly attempts to honor the DNT instructions received from a user’s browser, Healerly cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Healerly will continue to monitor developments around DNT browser technology.

Sharing of information collected

Healerly does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. Healerly does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of Healerly, other than as provided in this privacy policy or with your permission.

For legal reasons

We may share your information if we reasonably believe that it:  (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use or any other agreement in place between you and Healerly; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.

Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to websites a user visits about that user’s browser DNT preferences. While Healerly attempts to honor the DNT instructions received from a user’s browser, Healerly cannot guarantee that it will always respond to such signals because a common industry standard for DNT has not been adopted. Healerly will continue to monitor developments around DNT browser technology.

Sharing of information collected

Healerly does not sell, trade or rent personal information provided by you in any transcript, survey or recording for direct marketing or any other purpose, except as provided in this privacy policy or with your permission. Healerly does not disclose the contents of transcripts, surveys or recordings other than to service providers performing services on behalf of Healerly, other than as provided in this privacy policy or with your permission.

For legal reasons

We may share your information if we reasonably believe that it:  (i) is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is necessary to enforce this privacy policy or our Terms of Use any other agreement in place between you and Healerly; (iv) is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or (v) is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity.

To deliver and improve the Healer Platform

We may aggregate information so that it is not personally identifiable and use and share such aggregated information for training and quality assurance purposes and to deliver and improve the Healer Platform.

Service providers

We may share your information when reasonably necessary with third-party service providers used to deliver and make the Healer Platform and certain features and functionality available, including but not limited to payment processors, customer contact centers, and a third party to review Healer profiles.

Business partners

If you accessed the Healer Platform an affiliate or referral partner, we may share your information with such partner to optimize your experience and improve our services.

Affiliates

We may share your information with subsidiaries, parent companies, or other affiliates of the Healerly corporate group in order to deliver and improve the Healer Platform.

Other third parties

The Cookies section above addresses the information Healerly or third parties collect through cookies, pixel tags, SDKs, and similar third-party technologies and how you can control cookies through your web browsers. Healerly may also disclose your personal information to any third party with your prior consent.

Third-party integrations

From time to time, we may partner with other companies to allow Healerly and its customers to offer integrations with the Healer Platform.  If you use one of these integrations, Healerly may share your data with the third-party partner, receive data about you from the third-party partner, and/or combine third-party partner data about you with information about you that we collect.  We do not control how a third-party partner may use your data. Use of your information by the third-party partner there is governed by its privacy policies. If you do not wish for your information to be shared in this way, you may opt not to use such integrations.

How can I review, correct, delete, transfer, or receive a copy of my information or withdraw my consent to process my information?

If you elect to engage in any communication session on the Healer Platform, it is up to you to decide what, if any, information to provide during such session.  Depending on your request, it may not be possible for us or Healers to fully provide all requested services to you. Nevertheless, if you do not wish to provide certain information, then you should not do so. 

If you have signed up to receive Healerly’s marketing or advertising communications, you may, at any time, opt out of receiving further communications by clicking on the opt-out link at the bottom of a marketing or advertising email you receive.  You may also contact us at hello@healerly.com to opt out or to request changes to your personal information.

You may view your communication history on the Healer Platform by logging in and accessing your account page.

You may request to review, correct, delete, transfer, or receive a copy of any of the personal information you’ve provided to us through the Healer Platform or withdraw your consent to Healerly processing your personal data by contacting us at hello@healerly.com, and we will respond within 30 days. You may generally update your account settings, user profile, and billing information by logging in to your account.

If you believe that we have not been able to assist you with your inquiry, and you are located in the European Economic Area, you have the right to file a complaint with the relevant supervisory authority.

How does Healerly keep my information secure?

We use security measures designed to protect against the loss, misuse and alteration of the information under our control, although data transmissions over the internet cannot be guaranteed to be absolutely secure.  Your personally identifiable information is encrypted during transmission. In addition, transcripts that we store are maintained and archived on secure, hardened servers that are hosted on highly secure data centers.  Access to this data is protected by multiple layers of controls, including firewalls, role-based access controls, authentication mechanisms and monitoring. Data is backed up, and archives are stored off-site in a secure location. You may review your chat history and see transcripts of chats you have engaged in.  You are only granted access to the chats you engaged in under your profile. 

Additional mobile considerations

In addition to the other terms in this policy, if you use our mobile applications or access our mobile-optimized websites, we may receive information about your mobile device, including a unique identifier for your device. 

Healerly message boards

Information that you share on Healerly’s message boards become publicly available and therefore may be read, collected, copied and used by other users for any purposes at their discretion.  Because this information is publicly available, Healerly’s privacy obligations outlined in this privacy policy do not apply to your use of any such message boards.

International data transfers

If you are located outside of the United States, please note that we may transfer your personal data outside your country of origin.  By providing or making available your personal data, you consent to that transfer. We will take steps to ensure that your data is subject to appropriate safeguards required under this privacy policy, applicable data protection laws, and appropriate legally recognized data transfer adequacy mechanisms which may include entering into European Commission-approved standard contractual clauses related to transfers of personal information (available at http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html) or a valid Privacy Shield certification in the case of a transfer to a Privacy Shield-certified US recipient (certifications may be viewed at https://www.privacyshield.gov/welcome). Any inquiries or complaints regarding our data privacy practices may be directed to hello@healerly.com

We will respond within a reasonable period of time. You also have the right to file a complaint with the appropriate supervisory authority in your jurisdiction.

Children

The Healer Platform is not directed to individuals under 18. If you are under the age of 18, you may not use or register for the Healer Platform or provide any personal information to us. Healerly does not knowingly collect personal information from individuals under the age of 18. If you are a parent of an individual under 18 and believe your child has provided personal information to Healerly, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at hello@Healerly.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. Healerly reserves the right to immediately terminate any member account and delete his or her information if it believes the member is under the age of 18. 

Miscellaneous

We recommend that you review this privacy policy periodically, as we may update it from time to time.  Your use of the Healer Platform, as applicable, constitutes your consent to the new privacy policy to the fullest extent permitted by law. 

We are not responsible for and do not control the privacy practices of any of our customers or any other third party.  We encourage you to review the privacy practices of each third party. 

We welcome your feedback on our privacy policy.  Please send any comments or questions to 

hello@healerly.com